Accessibility Statement
This website is run by CNTO London. We want as many people as possible to be able to use this website. For example, that means you should be able to:
· change styling using in-browser settings
· navigate most of the website using just a keyboard
· listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible:
· some images and call-to-action buttons may not have a descriptive textual alternative
· maps do not have alternative content provided on the page
· some elements on the pages may not meet colour contrast standards
What to do if you cannot access parts of this website
Please contact us on the details below should you require any content appearing on this website in a more accessible format, for example, a PDF.
More accessible formats may include: large print; easy read; audio recording and; braille.:
· telephone: +44 (0)20 7373 0888
We’ll consider your request and get back to you within ten days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
· telephone: +44 (0)20 7373 0888
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). Should you not be happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS)
Technical information about this website’s accessibility
CNTOLondon is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative, so users with a screen reader are currently unable to access this information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Some text does not have sufficient colour contrast, so users with low vision may have difficulties separating foreground from background. This fails WCAG 2.1 success criteria 1.4.3 Contrast (Minimum).
Some of our hyperlinks are missing a meaningful description, so users with a screen reader may face challenges in understanding the meaning of content. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose.
It’s not possible for users to change text size without some of the content overlapping. This fails WCAG 2.1 success criterion 1.4.4 (resize text).
Some of our interactive elements, like maps are not accessible for users with a screen reader. This fails WCAG 2.1 success criterion 1.1.1 Non-text Content.
Disproportionate burden
We plan to replace all our websites over the next 2-3 years. As part of that and our ongoing work on accessibility we will resolve the areas of non-compliance mentioned above. Some areas do however represent a disproportionate burden to resolve prior to the launch of our new websites.
This statement will be updated regularly with timings of fixes. If you require any material on the website in an accessible format, please email.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured to be accessible for a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents.
Live video
Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions – live).
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
